Effective October 15, 2026
This policy explains how Tiana Sanchez International, LLC (“TSI,” “we,” or “us”) handles personal information on tianasanchez.com (the “site”). The short version: we collect what you choose to send us, we use it to answer you, and we do not sell it.
1. What you send us
When you fill out a form on the site or inside the chat, we collect what you enter. Depending on the form, that can include your name, email, phone number (optional), organization, and job title; event details such as the date, format, location, audience, goals, and budget range; the services you are interested in; your answers to the Mastermind application; and anything you write in a message. If you tell us who referred you, we keep that name with your application.
The free 28 Day Verbal Gymnastics Challenge asks only for your first name and email.
Please do not send sensitive information, such as health details, account numbers, or government ID numbers, through the forms or the chat. We do not need it.
2. What the site collects on its own
The site has no advertising or analytics trackers. There is no Google Analytics, no Meta Pixel, and no tracking cookies on the public pages. Tiana’s private dashboard uses one sign-in cookie. It is not used on the public site.
Like every website, our host, Vercel, receives basic technical information when your browser asks for a page, such as your IP address, browser type, and the page requested. It is used to deliver the site and protect it from abuse.
When you send a form, we store a scrambled (hashed) version of your IP address and the name of your browser with it. We use them only to stop spam and abuse. We never store your IP address itself.
When you sign up for the challenge, your browser keeps your first name and email in its session storage so the thank-you page can show where we sent it. This is not a cookie, and it clears when you close the tab.
Numbers you type into the Failure Multiplier calculator stay in your browser. They reach us only if you choose to send them with an inquiry.
3. The chat
The chat is an AI assistant, not Tiana. When you send a message, the recent conversation goes to our AI provider, OpenRouter, which passes it to the model that writes the reply (currently a model from Google). Those companies handle your messages under their own terms and policies.
We do not save chat conversations in our database. If you fill out a form inside the chat, that form is saved and handled like any other form on the site. Please keep sensitive information out of the chat.
4. How we use it
We use your information to reply to you and follow up on your request, send the challenge you asked for, track where each inquiry stands so nothing is missed, prepare proposals and agreements if you book, keep business records, and keep the site secure.
5. Where it goes
Each form you send is saved in two places: a private database for the site (Neon, hosted in the United States) and our customer relationship manager, GoHighLevel (also called LeadConnector). Inquiries are placed in a pipeline so Tiana can track replies.
When you send an inquiry, two emails go out: a confirmation to you, and your details to Tiana. She follows up personally. When you sign up for the challenge, we email the challenge to you.
If you ask about booking Tiana to speak, we may share your inquiry with her speaker management agency so they can help with scheduling and agreements.
Otherwise, we share personal information only with the companies that run the site and our business for us: Vercel (hosting), Neon (database), GoHighLevel (CRM and email), and OpenRouter and its model providers (the chat). We may also disclose information when the law requires it, to protect our rights or someone’s safety, or as part of a sale or transfer of the business.
We do not sell your personal information, and we do not share it for advertising.
The site is run from the United States, and your information is stored there.
6. Emails from us
If you send an inquiry, you may get follow-up emails from Tiana about your request. If you sign up for the challenge, we email you the challenge. We will not add you to a mailing list you did not ask for.
You can opt out at any time with the unsubscribe link in any email, or by replying and asking us to stop. Our CRM may record whether an email was opened or a link in it was clicked.
7. Videos and links
Videos play from YouTube’s privacy-enhanced mode (youtube-nocookie.com). Nothing loads from YouTube until you click play. After that, YouTube’s privacy policy applies to the video.
Links to Amazon, LinkedIn, Instagram, YouTube, and other sites take you off this site. Their privacy policies apply there.
8. How long we keep it
We keep inquiries, applications and the emails about them for up to three years after our last contact with you. If you book, they become part of our business records, which we keep for seven years for tax and legal reasons. Challenge sign-ups stay until you unsubscribe or ask us to delete them. The spam-protection details stored with a form (the hashed IP address and browser name) are deleted with that form. You can ask us to delete your information at any time, and we will, unless the law requires us to keep it.
9. Security
We use reasonable safeguards. The site runs over an encrypted connection (HTTPS), the database is private, and access is limited to Tiana, the people who help run her business, and our web developer, who maintains the site and its systems. No system is perfectly secure, so we cannot promise your information will never be exposed.
10. Your choices
You can ask us to tell you what personal information we have about you, correct it, delete it, or stop emailing you. Send your request through the contact form, or by mail to 9668 Milliken Ave, Suite 104-131, Rancho Cucamonga, CA 91730. We may need to confirm it is really you before we act, and we will reply within 45 days.
11. California privacy rights
TSI is based in California. The California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to businesses above certain size limits, which we may not meet. We honor these rights for California residents anyway:
The right to know what personal information we collect, use, and disclose, and where it comes from and goes. This policy describes it, and you can ask for the details we hold about you. The right to delete it. The right to correct it. The right to opt out of the sale or sharing of it. We do not sell or share personal information, so there is nothing to opt out of. We do not use sensitive personal information to infer things about you, and we will not treat you differently for using any of these rights.
You may use an authorized agent to make a request. We may ask for proof that the agent acts for you.
Because we do not track you across other sites, and do not sell or share your information, Do Not Track and Global Privacy Control signals have nothing to switch off here. We also do not share personal information with other companies for their own marketing.
To make a request, use the contact form and write “California privacy request” in your message, or by mail to 9668 Milliken Ave, Suite 104-131, Rancho Cucamonga, CA 91730.
12. Children
The site is for adults and organizations. It is not directed at children under 13, and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.
13. Changes
We may update this policy as the site changes. When we do, we will post the new version here and change the date at the top.
Using the site is also covered by our Terms of Use.
14. Contact
For questions about this policy or to make a request:
Tiana Sanchez International, LLC
The contact form on this site
9668 Milliken Ave, Suite 104-131
Rancho Cucamonga, CA 91730
